Total Quality Control

In the previous Risk Avoidance post, several ideas where presented that could aid in the production quality issues that a large vendor for Disney merchandise is experiencing. These include a IPQC approach as well as control charts and dashboards to monitor and evaluate the production process. These actions, as well as giving the quality control personnel the responsibility for improved quality, are all components that make up a total quality management (TQM) effort.


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Deming, an advocate for quality, created 14 individual points for improved management of quality. His belief is that improved quality leads to cheaper costs and better product. The recommendations in the previous post fulfill his requirements. Below shows the actions being taken followed by the Deming Criteria that are being met:

 The newly implemented IPQC is dedicated to constantly improve process and product quality.

  • Create constancy of purpose for improvement of product and service
  • Cease dependence on mass inspection

The training the vendors in the new processes and making the QA personnel responsible for product quality

  • Adopt the new philosophy
  • Institute Training
  • Institute Leadership
  • Institute a vigorous program of education and retraining

By implementing the control mechanisms via control charts and data analysis  

  • Improve constantly and forever the system of production and service
  • Take action to accomplish the transformation

 Centralized Dashboard to monitor production quality metrics 

  • Break down barriers between staff areas

 Assessment of vendor production facility for safety and worker sentiment and implement reward programs for improved and sustained performance 

  • Remove barriers to pride of workmanship
  • Drive out fear
  • Eliminate quotas
  • Eliminate Slogans
  • Adopt the hew philosophy

Regular vendor assessments 

  • End the practice of awarding business on price tag alone

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